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DEVOUR IT CATERING TERMS AND CONDITIONS:

Definition:

‘Devour it Catering’ refers to The Trustee for the Crema Unit Trust trading as ‘Devour it Catering’ , ABN 73810304330

‘The Client’ refers to the customer booking any catering services with Devour it Catering

‘We, ours, us, etc.’ means Devour it Catering

‘You, yours, etc.’ means The Client

These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions.

Staff Costs

Devour it Catering function staff are available for booking for a minimum of four hours, as per industry standard. Current rates are available for viewing HERE. Public holiday rates apply to respective dates; these will be quoted upon enquiry only. Bookings including staff must be confirmed 7 days prior to the date of the event.

Equipment

Devour it Catering can arrange any extra equipment you require for your event. Hire of equipment included is itemised in the quote, and includes a delivery and pick up charge. Any damage to or loss of hire equipment caused by the client, client’s guests, venues or venues employees will be charged to the client and invoiced after the event.

Prices

All prices quoted are inclusive of GST unless otherwise stated. Prices are subject to change.

Deposit and Payments

Payment is required prior to or on delivery, unless authorized in advance. We accept payment by most credit cards, including Mastercard, AMEX  and Visa (credit card surcharges apply). Our bank account details are located on each invoice for payment by direct transfer, and we also accept payment by cheque.

All quotes are subject to availability at the time of booking and a 50% deposit is required to secure the event date. No event is considered confirmed until deposit has been received. The balance will be invoiced upon confirmation of numbers 7 working days prior to the function and full payment of the function is required prior to the event date, unless other arrangements have been made previously. Any additional charges will be invoiced after the event.

Confirmation of Details

Menus, final numbers, dietary requirements and staff for functions are to be confirmed 7 days prior to the event. If the final numbers decrease after confirmation has been made you will be charged at your confirmed numbers.

Delivery only orders must be confirmed 48 hours prior to delivery. Payment is required prior to or on the day of delivery unless a Purchase Order Number has been received or by prior arrangement.

Dietary Requirements

Devour it Catering staff and suppliers prepare all food in accordance with the Food Standards set by Food Standards Australia and are HACCP Accredited.

The Devour it Catering kitchen and equipment used within may contain traces of nuts, egg, dairy, gluten and other know allergens. Although all care is taken by Devour it Catering to ensure these items are contained, we cannot guarantee that all dietary requirements will be met. Whilst we understand the serious implications of reactions to allergens and will endeavor  not to cross contaminate your food, Devour it  Catering will not accept responsibility or liability for an adverse reaction to our any of our food by any guest. Please inform any of your guests who have serious food allergies that if they are concerned that they will be able to bring their own allergen free food in some circumstances. Please check with your booking representative upon booking and they will inform the function staff of this arrangement.

Cancellations

Staffed events that are cancelled less than 72 hours prior to the event for any reason, including weather or any other circumstances will incur a fee of 100% of the final invoice. Customers who cancel staffed events during peak time (November and December) with less than 7 days notice will not be refunded the initial 50% security deposit.  Delivery only bookings that are cancelled with less than 48 hours notice may incur up to 100% fee, depending on the notice given.

Refund Policy

Due to many of our products being perishable or having a ‘short shelf life’ the majority of our products are unable to be returned or refunded, unless Devour It Catering has made an error in processing your order on our behalf.

We accept that mishaps unfortunately do occur - if the error is due to a mistake on our behalf please contact us immediately upon receiving your order and our delivery driver endeavour to collect the incorrect products (that must be in the same condition that you received them), and a refund will be provided for the affected products. 

Any items that have been consumed possibly will be eligible for a partial refund.

We acknowledge that many of our valuable customers make multiple or regular orders.  Should you wish to provide any feedback to Devour It Catering on a particular product or order, please contact us within 24 hours of the delivery of your order.

All agreed refunds will be processed, and a credit will automatically be applied to your original method of payment, within a 5 business days.

Quality Control

Devour it Catering does not part cater any event, including the serving of cakes, desserts, BYO food of any nature without prior consent. This practice contravenes our Food Safety program. Please mention to your Devour it Catering booking representative during the initial quote stages if you plan to supply any foods from home or relative or registered food business. Images on our website and marketing material are styled for presentation purposes, and may not be indicative of the presentation of particular items ordered by the Client. Menus are subject to change according to seasonal and supplier availability. We do endeavour to alert clients to any changes, however, this is not always possible and in some instances some products may be substituted for similar quality ingredients.

Ordering cut off times

Wholesale orders must be received by 2pm, 2 working days prior to the day that delivery is required.

Corporate delivery only orders can be placed up to 24 hours prior to the time that the delivery is required, Monday to Friday. For example, an order required for delivery Wednesday 12 midday must be ordered and confirmed by Devour it Catering by Tuesday 12 midday. Orders for delivery Monday must be placed by the corresponding time on the Friday prior. For example, an order required on Monday at 8am must be ordered and confirmed by Devour it Catering by 8am on the Friday prior. Orders including rice paper rolls and duck crepes require 48 hours notice. Staffed functions require 1 weeks notice in order to book staff and any other equipment required.

Responsible Service of Alcohol

In accordance with the Liquor Licensing Act, Devour it Catering staff reserve the right to refuse to serve alcohol to guests under the age of 18 and guests who are intoxicated.

If a Temporary Liquor Licence application is required, fees will be directly charged to the Client whether the application is successful or not.

In certain situations including functions held in public areas such as Parks and Gardens council regulations will require the alcohol service area to be fenced off from the general public. In this instance the cost of said fencing will be charged directly to the client, including the delivery and set up charges associated with it.

Deliveries

Delivery is available 7 days a week between 8am and 6pm on a weekday and between 9am and 12 midday on Saturday and Sunday. A delivery fee applies based on location and the day of the delivery. Current delivery charges are available HERE. Delivery fees to locations further than 30 kilometres from the Devour it Catering kitchen in Kensington are discretionary. When a preferred delivery time is unavailable Devour it Catering will ensure the delivery is made prior to the agreed time.

Please ensure delivery access is always available to your location. If  a mobile phone number is provided for contact, please ensure that mobile phone is switched on. If access is not available at agreed time of delivery, the driver may have to return at a later time resulting in an additional  delivery fee, or the delivery may be cancelled at the discretion of Devour it Catering. Payment of the invoice will still be required.

Copyright   

The contents of this website are copyright. You may access and/or display these pages on a computer or monitor as well as print out and copy for your personal use any whole page or pages in this website. All other use, copying or reproduction of any part of this website is prohibited except as permitted under the Copyright Act 1968. Without limiting the foregoing, no part of this website may be reproduced on any other Internet site.

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